Privacy Policy

1. Introduction

Kitchen Equipment Canada ("we," "us," or "our") operates the website kitchenequipment.ca (the "Site"). We are committed to protecting your personal information and your right to privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect personal information that you voluntarily provide when using our Site, including:

• Review submissions: Your name (or display name), rating, service category, and review text when you submit a review of a kitchen equipment supplier.
• Contact form submissions: Your name, email address, company name (if applicable), contact reason, and message content when you reach out to us.

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

• Analytics data: We use Vercel Analytics to collect anonymous usage data such as page views, referral sources, browser type, device type, and geographic region. Vercel Analytics is privacy-focused and does not use cookies for tracking.
• Log data: Our hosting provider (Vercel) may collect standard server log information including IP addresses, browser type, pages visited, and timestamps.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To publish verified reviews on supplier profiles to help other users make informed decisions.
• To respond to your inquiries and contact form submissions.
• To process company profile update requests.
• To maintain and improve the Site's functionality and user experience.
• To detect, prevent, and address spam, abuse, or technical issues.

4. Cookies

Our Site uses minimal cookies. Vercel Analytics operates without tracking cookies. We may use essential cookies strictly necessary for the Site to function properly (such as session management). We do not use advertising or third-party tracking cookies.

5. Data Processors and Third Parties

We use the following third-party services to operate our Site:

• Supabase: Our database provider, which stores review submissions and contact form data. Supabase acts as a data processor on our behalf and maintains its own security and privacy practices.
• Vercel: Our hosting and deployment provider, which processes web requests and provides analytics. Vercel processes data in accordance with its privacy policy.

We do not sell, trade, or rent your personal information to third parties. We do not share personal information with third parties for their marketing purposes.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Published reviews: Retained for as long as the review remains published on the Site. You may request removal at any time.
• Contact form submissions: Retained for up to 24 months after the inquiry has been resolved, then securely deleted.
• Analytics data: Aggregated and anonymized analytics data may be retained indefinitely.

7. Your Rights Under PIPEDA

Under the Personal Information Protection and Electronic Documents Act, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Withdrawal of consent: Withdraw your consent for us to process your personal information, subject to legal or contractual restrictions.
• Deletion: Request deletion of your personal information, including published reviews.
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), secure database access controls, and regular security reviews.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take steps to remove that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: